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Shipping and Returns

Shipping and Handling 

Our furniture is delivered using a courier company direct to your door. Upon confirmation of your payment, most items will be shipped the next business day. Delivery time depends on your location, a notification email will be provided to you with full details of the delivery with the courier’s contact details and consignment note number.

All deliveries will take place during normal business hours Monday to Friday (9.00am – 5.00pm). Delivery times depend on volume on any given day, so it is not possible to provide exact time of delivery.

If you are not usually home during business hours, or are unable to accept delivery we suggest: 

- You have the item delivered directly to your place of work, or to a trusted neighbour/relative.

- Provide special instructions when ordering for a safe delivery place at your home or business (eg The Garage will be unlocked, behind the front fence). 

All deliveries are to your front door only and not a furniture installation service.

 

Return of Items

Items may be returned within seven (7) days for a full refund of the purchase price.  Please note that courier charges are non-refundable. Upon receipt of the item, a refund will be issued within three (3) business days. Customers must make contact with EAT Furniture to arrange drop off or goods will not be accepted. 

Due to Health & Safety regulations, our warehouse can only accept returns from a courier company directly. Please do not return items personally as staff may not be able to assist. The item(s) must be returned in their original packaging, in an unmarked and unused condition, unassembled. If items are not returned in their original condition, this will incur a 20% restocking fee. Goods are to be returned to the following address:

EAT Furniture

76 Cochranes Road Moorabin Vic 3189

 

Delivery 

Eat Furniture Delivery Australia wide. Lead times are as follows

 

MELBOURNE

2-3 Days

SYDNEY

2-3 Days

ADELAIDE

2-4 Days

BRISBANE

3-4 Days

PERTH

3-7 Days

CANBERRA

3-4 Days

HOBART

3-5 Days

DARWIN

5-9 Days

Please note that all above lead times are for deliveries to capital cities. For rural areas please add an additional 2-4 days onto your delivery ETA.

 

Eat Furniture does it’s upmost to ensure speedy delivery of your goods, however delivery times are not guaranteed. Your location, number of order items and size of goods, may affect the speed of delivery. Eat Furniture is not responsible for any delays caused by any third party.  

 

Order Pick-up

Pick-ups are available from our Moorabbin Showroom. Warehouse opening hours are as follows:

Tuesday:

10 – 4

Wednesday:

10 – 4

Thursday:

10 – 4

Friday:

10 – 4

Saturday:

10 – 4


Items must be collected within 7 days of ordering or contact our team at info@eatfurniture.com.au for alternative arrangements.   

 

Damaged Goods

Eat furniture must be notified of any damages within 7 days upon receipt of goods. After 7 days, customers will incur the delivery costs brought about during the claim process.

Item(s) must be returned in their original packaging, in an unmarked and unused condition, unassembled. If items are not returned in their original condition, this will incur a 20% restocking fee.

 

Warranty Terms & Conditions

We source only durable items, from proven manufacturers who have complied with our rigorous selection criteria. All furniture sold comes with a full twelve (12) months warranty against manufacturer’s faults. This warranty does not cover normal wear and tear, commercial use or damage arising from abnormal use. The warranty applies to normal domestic use only.

All delivery and pick-up charges will be incurred by the customer.

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